Versature Solutions for Customer Care
Customer Care FeaturesIn addition to core Versature functionality, Customer Care solutions leverage these key features.
A digital reception represents your business when you’re not available; Versature allows you to present your callers with an automated voice to help direct their call to the right person or department. Advanced auto attendants can be multilingual, include a dial by name and music-on-hold features.
Make digital recordings of your and your employees’ phone calls to aid in training, provide quality control, ensure compliance, and more. Easily access, stream, or download stored calls from your browser.
Summary, detailed, and real-time call reports and dashboards provide insight into call volume trends, call handling processes, and call details for billing purposes.
Mash up call analytics data with operational data and display it in an interactive format through Klipfolio. Read more about the Versature and Klipfolio integration here.
Distribute incoming calls into a call queue based on user selections, staff expertise, and availability.
Capture call activity and details into Salesforce.com in a single click to improve and increase data quality and provide additional insights for Salesforce accounts and contacts. Read more about our Salesforce integration here.
Provide your callers with a toll-free number so they can connect to you without any cost to them.
Gain additional insights beyond traditional Caller ID including social feeds, maps, company information, and links to social accounts with Social Caller ID. Learn more about Social Caller ID here.