Customer Care

Customer Care solutions for in house customer support, service, and sales teams.

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Versature Solutions for Customer Care

Call Centre operations provide critical assistance to customers, partners and internally to employees. The communications systems need to be flexible, scalable and cost-effective to meet high volume, peak times and provide the highest quality of service.  Versature call centre solutions provide peace of mind for companies who need to monitor Call Centre staff, increase productivity and leverage the investment in Salesforce solutions.

Performance Monitoring & Measurement

Individual and team performance monitoring provides insight to determine the best person available to handle the next incoming call, identify trends in downtime and call reports to identify opportunities to improve Call Centre operations.

Productivity Improvement

The Versature Call Centre solutions improve productivity with intelligent call distribution based on expertise and availability, recording calls for training and performance development, real-time Call Centre operations monitoring and custom music or messaging while callers are on hold.

Cost Effective & Scaleable

During seasonal fluctuations, talent acquisitions and spikes in call volume Versature Call Centre solutions grow and shrink easily to accommodate your business needs without having to spend time and money on setup, configuration, new lines and specialized equipment.

Choose Versature for a high quality, cost effective scalable Call Centre solution for your business.

Customer Care Features

In addition to core Versature functionality, Customer Care solutions leverage these key features.
Customer Care Features
Advanced Auto Attendant

A digital reception represents your business when you’re not available; Versature allows you to present your callers with an automated voice to help direct their call to the right person or department. Advanced auto attendants can be multilingual, include a dial by name and music-on-hold features.

Customer Care Features
Call Recording

Make digital recordings of your and your employees’ phone calls to aid in training, provide quality control, ensure compliance, and more. Easily access, stream, or download stored calls from your browser.

Customer Care Features
Real-Time Analytics & Dashboards

Summary, detailed, and real-time call reports and dashboards provide insight into call volume trends, call handling processes, and call details for billing purposes.

Customer Care Features
Klipfolio Integration

Mash up call analytics data with operational data and display it in an interactive format through Klipfolio. Read more about the Versature and Klipfolio integration here.

Customer Care Features
Call Queues

Distribute incoming calls into a call queue based on user selections, staff expertise, and availability.

Salesforce Integration

Capture call activity and details into Salesforce.com in a single click to improve and increase data quality and provide additional insights for Salesforce accounts and contacts. Read more about our Salesforce integration here.

Customer Care Features
Toll-Free

Provide your callers with a toll-free number so they can connect to you without any cost to them.

Customer Care Features
Social Caller ID

Gain additional insights beyond traditional Caller ID including social feeds, maps, company information, and links to social accounts with Social Caller ID. Learn more about Social Caller ID here.

Customer Care Features
Chrome Click to Dial

Point, click, and call. It’s that’s easy with Versature’s “Click-to-Dial” extension for Google Chrome. Learn more about Click to Dial here.

Getting Started is Easy!

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