A digital reception represents your business when you’re not available; Versature allows you to present your callers with an automated voice to help direct their call to the right person or department.
Distribute incoming calls into a call queue based on user selections, staff expertise, and availability.
Voicemail messages are transcribed and delivered directly to your email inbox as a message so you can “read” your voicemail and listen to the .wav file attachments (also known as Visual Voicemail).
Versature has developed integrations with industry leading cloud-based systems, tools, and technologies to incorporate insights from call data into your day to day business workflows to improve the way your organization does business. Learn more about our integrations here.
Summary, detailed, and real-time call reports and dashboards provide insight into call volume trends, call handling processes, and call details for billing purposes.
Provide your callers with a toll-free number so they can connect to you without any cost to them.
Integrated features like Call Centre Manager views the SONAR Client Portal, Call Queues, and Real Time Analytics are just some of the features included in Versature’s solution for Call Centres. Learn more here.
Make digital recordings of your and your employees’ phone calls to aid in training, provide quality control, ensure compliance, and more. Easily access, stream, or download stored calls from your browser.