Versature SLA, Returns, & Privacy Policy

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Versature Service Level Agreement

When you subscribe to Versature business telecommunication services, you receive our commitment to service quality and availability. Every Versature customer is covered under our SLA (Service Level Agreement), which guarantees specific high levels of service availability and network uptime, along with penalties to Versature if we ever fail to meet our SLA.

SLA Historical Uptime

30-Day Unconditional Money Back Guarantee

Versature stands behind the business telecommunications services that we provide. We want our customers to be completely satisfied with the service they are receiving from us. If you are unhappy with the Versature service or solution at any time within the first 30 days of your contract duration, simply return the hardware to our Ottawa-based headquarters and pay nothing.

Versature Privacy Policy

Versature Corp. (“Versature”) is committed to protecting the personal information of its customers and their end users. This document sets out the terms on which Versature collects, stores and handles personal information and other data of customers who have entered into a Services Agreement with Versature (each a “Customer”) for the receipt of business communications services and related products or services of Versature (the “Services”).

  1. Data Collection. Customer is responsible for ensuring that any information that identifies a living individual (“Customer Personal Information”) is provided to Versature and its subcontractors in compliance with all applicable privacy laws. Customer represents and warrants that Versature’s and its subcontractors’ use of any Customer Personal Information to provide the Services will not breach any applicable privacy law, anti-spam law or other third party rights.
  2. Data Ownership. As between Versature and Customer, Customer owns Customer Personal Information. For the avoidance of doubt, any non-personally identifying information and/or any non-Customer-identifying information (including aggregated data and statistics) derived from Customer Data and/or arising from use or provision of the Services will not constitute Customer Data and Versature will be free to use such information for any purpose.
  3. Data Handling. Versature will:
    1. not use Customer Personal Information other than as required to provide the Services (unless otherwise agreed with Customer);
    2. implement appropriate organizational and technical safeguards to minimize the risk of Customer Personal Information being lost, stolen or disclosed without authorization;
    3. not sell the Customer Personal Information or share it with third parties (excluding Versature’s subcontractors and agents who require such access in order to provide the Services) without Customer’s prior written approval;
    4. provide a means for Customer to update, correct or delete Customer Personal Information;
    5. refer any request received from an end user to have access to that user’s personal information to the Customer for further action;
    6. provide reasonable assistance to Customer in relation to any requests or instructions issued by any privacy or data protection authority and any other governmental or regulatory authority applicable to the Customer or Customer Personal Information;
    7. provide reasonable assistance to the Customer in responding to and addressing any complaint relating to the Handling of Customer Personal Information in the course of Versature’s performance of the Services and
    8. notify Customer if Versature becomes aware of any breach of security which results in unauthorized access to, disclosure or loss of Customer Personal Information.
  4. Contact Information. Any questions or concerns about Versature’s privacy practices should be directed to the Versature privacy office at: privacy@versature.com or by telephone to Versature at: 877-498-3772.

Versature’s Commitment to Accesibility

Versature is committed to providing a respectful, accessible and inclusive environment for all persons with disabilities in a respectful way. We are committed to providing this environment in a timely manner which considers the person’s disability and embodies the principles of equal opportunity.

Versature is committed to becoming a barrier free environment and meeting the requirements of all existing legislation and its own policies and goals related to identifying, removing and preventing barriers to people with disabilities that might interfere with their ability to interact with Versature. Versature ensures that all people in our community are aware of their rights and responsibilities to foster an accessible and inclusive environment with and for persons with disabilities.

Versature is committed to and will strive to ensure that the Accessibility for Ontarians with Disabilities Act (AODA), 2005, its regulations, standards and all other relevant legislation concerning accessibility are strictly observed in a timely fashion.

Accessibility Policy