Versature and slack. Integrated.
The Versature Connector for Slack enables customers to monitor incoming calls to queues and extensions in real-time using slack channels. Using slack, Versature customers can collaborate, share files, and set up notifications all in one place.
Slack is the de facto tool for monitoring, notifications, alerts, sharing files and collaborating with team members. Add Versature to the mix of your slack activities and combine the power of customer communications via incoming calls and collaboration with your team.
Monitor calls in real-time – view incoming calls online or in the slack app on your mobile.
Receive Notifications – set up notifications for key customers or phone numbers.
Collaborate – tag team members to collaborate on call handling or customer issues.
Share – easily share call details with a team or individual team members.
Search – find specific call details for a client call by searching for their name or phone number in slack.