Call Recordings

Securely store audio conversation records

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What is Versature’s Call Recordings offering?

Versature Insights Call Recording enables companies to store audio records of conversations for short and long-term to provide training opportunities, enhance quality control and retain a digital recording to comply with legislation or support contractual agreements.

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Why Use Call Recordings?

Use Versature Insights Call Recording capabilities to:

  • Create a tamper-proof audio record of conversations
  • Improve customer experiences by using call recordings as a training tool
  • Listen to audio recordings to drill down on call performance challenges
  • Resolve disputes
  • Integrate recordings with operational systems to improve business performance
  • Detect fraudulent activity and behaviour

 

How it Works

Sort call recordings

Use the drop down menus to sort call recordings by user, call type, and/or duration, then set time frame to search for.

View & download stored call recordings

Download call recordings to your computer to listen to them in your favourite audio player with just one click.

 

 

Start using Versature’s Call Recordings platform

Use the form below to get in touch with our Sales or Customer Success team to take a tour of our Call Recordings platform.

Learn More About Versature Insights Call Recordings