Improve relationships with customers.
Be transparent about wait times, and call volume and empower callers to choose the best time to reach a live agent or select an alternative method of contact with the injectable Call Centre Web Header.
Store audio conversation records.
Quickly and easily filter and listen to calls made on your network. Rest easy knowing your calls are securely stored in Canada for short or long-term.
*Length of call recording storage dependent on selected plan.
Slice and dice call data for deeper organizational insights.
Versature’s Google Sheets™ Add-On empowers you to analyze your company call data your way to gain unique business perspectives about call flows, call volume, call centre and agent performance, and caller experience.