Versature Insights

Action. Value. Results.

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Do More With Your Call Data

Versature Insights is the hub of your business call analytics that organizes complex data and metrics
to improve decision-making, team performance, and operational efficiency.

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Create a culture of high-performance.

Gamify team, call centre and individual agent performance while motivating underperforming agents with the Performance Wallboard.

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Improve relationships with customers.

Be transparent about wait times, and call volume and empower callers to choose the best time to reach a live agent or select an alternative method of contact with the injectable Call Centre Web Header.

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Store audio conversation records.

Quickly and easily filter and listen to calls made on your network. Rest easy knowing your calls are securely stored in Canada for short or long-term.

*Length of call recording storage dependent on selected plan.

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Slice and dice call data for deeper organizational insights.

Versature’s Google Sheets™ Add-On empowers you to analyze your company call data your way to gain unique business perspectives about call flows, call volume, call centre and agent performance, and caller experience.

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How do I start using Versature Insights?

Get in touch with one of our Product Experts to take a tour of Insights and learn more about how these powerful call data tools can benefit your business.

Start Using Versature Insights Today!