Versature for the Finance Industry
Versature Enables Customer Experience
In the finance industry, nothing makes clients feel more secure with their decisions than a good customer experience. Versature enables a seamless client experience from the web to the phone, offering AI-powered tools to help streamline your employees’ processes.
A Better Client Experience
Customers are used to being on hold or bounced around from agent to agent when calling into their bank or phone provider, but it definitely doesn’t need to be that way! With Versature’s Call Centre Web Header, easily add the current wait times to reach an agent directly on your website, no coding required!
If You’re Successful, We’re Successful
Whether you’re a small accounting firm or a massive financial empire, Versature is proud to offer all of our clients 24/7 Canada-based support in both English and French. Our award-winning tech support team is reachable in less than a minute during business hours (really!), and are all trained to be able to answer any questions you may have without having to transfer you to multiple different agents. You’ll also receive a dedicated Customer Success Manager as your main point of contact once you become a Versature customer. This CSM is able to answer any questions you may have about your new phone service, provide live training and training materials for you and your team, and help you optimize your phone solution.
A Phone Solution That Scales With You
Your employees are too busy to be dealing with sorting out phone issues or setting up new accounts. Let Versature handle the logistics! Moves, Adds, and Changes (MACs) to your phone system are managed with just a 3-digit dial to our technical support team. Need an additional phone for an employee starting next Monday? New phones can be shipped to your location ready to plug in and use within a matter of days with no additional setup cost. We’ve also eliminated the up-front cost of purchasing hardware by offering all companies with 6+ users free phone rentals for the length of their time with Versature.
“Versature has enabled a more collaborative team environment through shared access to call recordings across all levels of the firm, allowing us to deliver the best service for our Canadian entrepreneurial clients.”
Ilan Jacobson, Founding Partner & CEO at Firepower Capital