Versature brings over 14 years of telecommunications excellence to ORCCA in support of rapidly expanding call centre operations in the National Capital Region.
OTTAWA, ON, June 27, 2017 – Versature Corp., provider of cloud-based VoIP communication services for Canadian businesses, today announced a strategic partnership with the Ottawa Regional Contact Centre Association (ORCCA). As a long standing and trusted Canadian telecommunications service provider and thought leader in the industry, Versature is looking forward to the opportunity to engage with ORCCA members and share its experience.
“The business world has evolved. Modern teams in high-growth companies need access to the call centre features previously available only to traditional call centres with huge capital budgets. Making sure customer calls are answered and recorded is only half the battle, being able to make business decisions with call data is where managers have a strategic advantage,” says Versature President, Jonathon Moody. “Versature welcomes the opportunity to connect with many of our existing clients and our peers in the Ottawa business community who are ORCCA members.”
With rapid growth in technology and other sectors, Ottawa has become the contact centre location of choice to attract top talent, enjoy an attractive cost of living, as well as connect to some of the most high-growth companies in the country.
“ORCCA is thrilled to count Versature among its partners, a company that is as passionate as we are about excellence in customer service. We look forward to our collaboration as we continue further customer service excellence in our region,” says ORCCA President, Sandra Freeman.
Through the work of ORCCA, contact centres of all sizes operating in the nation’s capital have opportunities to share best practices, network, attend workshops, and recognize staff for their outstanding contribution at the annual ORCCA Gala.
About Versature Corp.
Versature is the leader in Canadian SaaS-based business phone and communication solutions. Trusted by clients and partners across the country, Versature is an award winning company that is raising the bar with the highest quality phone systems, superior cloud-based technology, and Canadian-based support. Founded in 2003, Versature has a rapidly growing subscriber base and strong partner network from coast to coast. For more information, visit www.versature.com.
The Ottawa Regional Contact Centre Association (ORCCA) is a not-for-profit organization that has supported the contact centre community in Canada’s National Capital region since 1997. ORCCA offers its members knowledge of the customer service industry through networking opportunities, workshops, forums, site tours and its annual Career Excellence Awards Gala. Over the past twenty years, more than 400 companies have participated in ORCCA events, and membership has grown to over 100 local companies and individuals who seek the association’s expertise on a regular basis. For more information, visit https://callcentres.org/.
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