The Top 5 Misconceptions About VoIP

Top 5 Misconceptions about VoIP Communications & Why VoIP can Work for Your Business

Switching from one essential business solution to another can have a huge impact, especially when that business solution is the backbone of your organization’s communications. There are any number of events that can trigger a communication solution overhaul, from office moves or expansions to decaying technology and rising costs. Whatever your situation may be, it may be time for a change. But who or what do you replace your business lifeline with?

With 66% of Canadian businesses (and counting) already using VoIP to power their communications, it’s no wonder VoIP has emerged as a top-of-mind technology choice. While seemingly a mainstream option, a lot of business and technology leaders are still hesitant to make the jump.
Let’s take this opportunity to debunk some common myths and give you the truth about the world of VoIP Communications.

1. VoIP Has Poor Call Quality

The voice scramble, latency or disconnections can occur in any phone system, but when it comes to VoIP, it always boils down to the quality of the internet connection. If you’re using a connection that is under significant strain, you may experience some call quality issues. Most of the time, quality issues can be resolved quickly with a change in network configuration, but sometimes VoIP clients may need to look into a more robust connection. In any case, superior high-definition VoIP call quality is available today at a fraction of the cost of your existing solution. Your VoIP provider can point you in the right direction when it comes to internet and connectivity!

2. VoIP Systems are Difficult to Configure, Setup & Maintain

Think back to days of on-premise PBX’s. Now those gigantic, clunky pieces of telecommunications machinery were a pain to setup and maintain, which is why many service providers are no longer supporting them. With VoIP, IT departments and MSPs can breathe a sigh of relief! All system configuration is usually handled by the provider to ensure that when your phone arrives, or app is downloaded, it is just plug-and-play. It’s that simple. It just works! Maintenance is not required as updates are automatically pushed to all devices by the service provider, and support is managed remotely by a team of dedicated VoIP experts.

3. VoIP is Costly $$$

Like anything, you can go for the Tesla or Ferrari of phones. I know I would! Complex on-premise PBX systems or even business land lines are a huge expense. Don’t forget the additional cost of IT staffing, plus support and maintenance costs.

One of the biggest draws towards cloud-based VoIP is the cost savings these phone systems afford their users. Due to the Internet-based nature of the phone system, charges on long distance calls across Canada and even North America are reduced or eliminated. Costs associated with maintenance and software upgrades are also minimal as updates are automatically pushed to the phones by the service provider and support is managed remotely. Web-based updates coupled with a specialized support team managed by your service provider reduces the amount of resources that need to be invested with an in-house or outsourced IT team. It’s an especially great deal when you go with a VoIP vendor who offers Free Phone Rental as part of the package, so there is no cash outlay for hardware.

4. VoIP’s Not Flexible

We’ve been operating in an environment where large-scale, advanced business solutions are often untouchable after implementation. With contracts, proprietary hardware and service terms locking you in, inadequate or inaccessible technical support, and technical complexity that is beyond the scope of the average user, some have accepted inflexibility as the status quo. Lucky for you, cloud solutions are up for the challenge.

With cloud-based VoIP business communications, not only is the system flexible to accommodate growth, multiple locations, remote workers or new features, but it can be done in minutes! Imagine the process to do all of those things with an on-premise PBX or land line solution? Just adding a new feature or a new employee could require site visits, more hardware, and more headaches. VoIP enables quick and easy moves, adds and changes (MACs) in your business with a quick call to your provider and all of the system changes can be done remotely or through self-configuration via a customer portal!

5. VoIP Systems are Standalone and Not Integrated

Most VoIP providers simply provide communications solutions. Some recognize the value in providing a unified communications experience that leverages the activity on your VoIP phone with other frequently used applications. For example, clicking to call in your browser, making and accepting calls while automatically logging the call activity within a CRM system, and gaining more insight and context with social caller ID.  Cloud hosted solutions open the door to potential value added integrations. With open API’s and numerous platform integration options available out there, there’s no reason your business communication solution needs to operate as a standalone system. Ask your provider how you can leverage your call activity within other solutions.
With Cloud solutions and SaaS business models, switching to VoIP has never been easier or more cost effective.  Get your no obligation personalized quote today or contact us to find out which package would work best for your company!


About Anastasia Valentine

Anastasia Valentine is the Chief Marketing Officer at Versature leading the marketing and sales organizations. She is an award-winning product strategist and brings a wealth of experience to the Versature team. Anastasia has a solid track record of over 20 years of experience bringing products to market from idea through to commercialization globally. Anastasia has held leadership, technical and marketing roles organizations such as Sandbox, Cognos, IBM, Jetform/Adobe and with technology startup companies. She leads the multi-disciplined marketing and sales development teams at Versature using a customer-centric and data-driven approach to provide long-term strategic vision and day to day tactical direction. Anastasia is a strong advocate for women in STEM and regular keynote speaker at industry conferences.