You have done your homework. After reviewing the different options, you decided that a hosted phone service is the next step in moving your business forward and have selected Versature as a partner you can rely on for the years ahead. You’re going over the final numbers and preparing to electronically sign off on your quote to move forward.
It is at this stage that potential customers often wonder, “What happens after I sign on the dotted line? How long will it take to get my system up and running? Am I left fending for myself as soon as the salesperson signs off?” Absolutely not! The following is a quick rundown on our white-glove approach to the provisioning process, providing you with peace of mind about the implementation of your new business phone system.
Step 1: A Special Relationship
The first thing that happens after your service agreement is signed and returned to us is you are assigned a designated point of contact within the Versature on-boarding team. This single point of contact, aptly titled your Success Manager, ensures you have a “go-to person” throughout the deployment of your telephone system and one person to learn the intricate ins and outs of your business account. This point of contact in our Ottawa head office will see your account through the entire provisioning process, from start to finish, and engage other Versature teams or even contact your existing phone vendor to ensure a smooth transition.
Step 2: Introductory Call
Once assigned to your account, the dedicated Success Manager will call to introduce themselves and the process. During this call your Success Manager will learn the essentials of your business, detailed requirements, and transition specifications including timelines for the rollout.
At the end of this call you will be sent a summary email and a request to provide a User List (list of phones/extensions including the full name and contact details for each phone); copies of recent phone invoices to help with number porting; and any other required documentation.
Step 3: Breathing Life into your Phone System
Any non-stock equipment arrives at the Versature office and is configured. Applicable features and settings such as call centre functionality, ring groups, and conference bridges are setup and tested; and users provided in the User List are set up in Sonar, our customer self-service portal, so that they may log in and start adjusting their settings as soon as the hardware is received.
All phones and features are enabled and tested before the hardware is packed up for shipment to the correct office with the tender loving touch of your Success Manager. Having your Success Manager act as a consistent point of contact to review your account details and then configure and package your equipment ensures that no requirements are overlooked.
Step 4: Door-to-Door Delivery
Your phones and other hardware are shipped via courier for quick and efficient delivery – in much of Canada, that means next day. Customers receive their shiny new phones plug-and-play ready, meaning all that is required on the user end upon receiving them is plugging them into a high-speed Internet connection! As pictured above, all equipment is clearly labeled and includes both a quick reference tent card and a welcome letter providing each users’ Sonar log in credentials so that they can sign in to the portal immediately and begin familiarizing themselves with the interface and setting up features such as voicemail greetings and advanced call routing rules.
Step 5: A Personal Walkthrough
The phones have arrived and are plugged in, and in this point, a walk through of managing the system including call queues, automated-attendants, and any other desired components is performed with the key contacts at your organization who will be overseeing the platform going forward.
Step 6: Number Transfers (Ports)
Once your system is configured to your liking, we are ready to proceed to the final step in which we will submit the paperwork required by your existing telephone company to allow us to port over your numbers to Versature. Depending on your install, this may have already happened or is awaiting the arrival of the phones at your location. No matter what the scenario, Versature’s technical team will work with you to provide a smooth transition.
Step 7: Ta-Da! Welcome to the Wonderful World of Versature’s VoIP Service
Congratulations! By this point in the process you have received your phones, plugged them in, and are pioneering your way through your new business phone system technology. Questions are sure to arise as your team strives to maximize use of the dozens of new features and functionality. Thankfully, our Canadian-based support team is just a three-digit dial away (6-1-1 from any Versature device) to answer all of your questions and ensure your team gets the most out of its new system .
Total turnaround time for this process varies, largely depending on the size of your account and arrangements with your current phone provider. Typically, systems are up and running within as little as one week of receiving a signed contract.
Versature has a tried and true provisioning process, one we have spent the last 10 years perfecting. Our staff are experts in what they do and work with your company at every step of the way to ensure all your needs are covered. We truly do put the pro in provisioning and provide peace of mind throughout the entire process!