ORCCA 2017 Awards Gala Recap

Versature is a proud sponsor of the Ottawa Regional Contact Centre Association (ORCCA) and recently attended the annual awards ceremony and gala recognizing performance excellence of Ottawa call centers, call center agents, support personnel, and managers.

The event took place at the Canadian War Museum, in the Lebreton Gallery surrounded by impressive exhibits including a Voodoo fighter jet, many tanks, and artillery.

ORCCA represents the rapidly growing contact center community in the National Capital Region. Voted as Canada’s number 1 place to live, Ottawa is booming with innovation, technology, and job creation! Contact centers in Ottawa provide a variety of services ranging from technical support, customer service, sales development, and emergency services.

Team Versature Wins
3 ORCCA Awards for Performance Excellence

Three of Versature’s own employees were recognized for Call Center Agent, Support and Management Excellence:

2017 Contact Centre Agent Excellence Award – Jason Lewis

Jason Lewis is a high-performing sales development professional on the Versature SDR team. He has consistently overachieved his targets since he joined team Versature. Jason has gone above and beyond and contributes to strategic marketing and corporate projects. He leads by example, inspires fellow employees, and we are delighted to have him as a member of the team.

2017 Contact Centre Support Excellence Award – Cameron Balloch

Cameron Balloch is a member of the Versature technical support team. His approach is proactive vs. just break-fix by identifying potential problems before they happen & sharing preventative strategies to customers to avoid issues. He shows tremendous initiative & has a knack for remembering customer details, so clients feel appreciated rather than just another call. Cameron is an invaluable member of team Versature.

2017 Contact Centre Manager Excellence Award – Guillaume Bergeron

Guillaume is an outstanding member of team Versature’s onboarding team. His positive mindset, exceptional attention to detail & commitment to the success of customers & our organization, represents every quality one needs as a customer facing manager. Guillaume always gives 100%, gets the job done right the first time & develops positive relationships with our clients.

Tweed Main Street Wins Contact Center of the Year!

We are also thrilled to hear that our customer,Tweed Main Street was awarded Contact Center of the Year! We know how hard this team works every day and they deliver stellar customer service. Well done team Tweed!

The Communication Revolution

I had the privilege of presenting the Communication Revolution as this year’s ORCCA Keynote address. We talked about some key learnings about customer care, retention, service, and metrics. In this very interactive session, we used some unconventional ways to point out the flaws in using scripts to communicate, limiting call times to increase volume and we also played a game of hot potato to illustrate how not to provide customer service! Thank you so much for having me.

About Anastasia Valentine

Anastasia Valentine is the Chief Marketing Officer at Versature leading the marketing and sales organizations. She is an award-winning product strategist and brings a wealth of experience to the Versature team. Anastasia has a solid track record of over 20 years of experience bringing products to market from idea through to commercialization globally. Anastasia has held leadership, technical and marketing roles organizations such as Sandbox, Cognos, IBM, Jetform/Adobe and with technology startup companies. She leads the multi-disciplined marketing and sales development teams at Versature using a customer-centric and data-driven approach to provide long-term strategic vision and day to day tactical direction. Anastasia is a strong advocate for women in STEM and regular keynote speaker at industry conferences.