IP Changeover April 2020

As Versature expands our geographic footprint and number of active servers, we are moving towards a unified IP block. This allows for greater flexibility to support Versature’s growth; by removing the requirement of actioning any IP changes in the future for our clients.

If your business does not currently have traffic shaping capable firewalls, this changeover will not affect you. The ideal router is capable of traffic shaping to ensure that your voice traffic is always prioritized, so your calls are consistently clear. Consider reaching out to our Support team or your Customer Success Manager to learn more about why traffic shaping is important.

Versature is excited to be growing our business and expanding into a global market. While we grow, we are committed to delivering the same world-class customer support and continued transparency with our clients.

What does this IP changeover mean for you?

Ensured QoS – Versature wants to keep our QoS as we grow and expand. By adding the new IP range to your routers, we can guarantee our VoIP phone solutions continued reliability for your business.
Less work for you! – The IP range is a one-time addition to your router, meaning as we grow and add servers and Points of Presence (PoP), your router will be pre-equipped to accept these changes/additions.
Continued transparency as Versature expands – Adding our new IP range gives Versature the flexibility to expand without continually asking you to add new rules to keep your routers updated. Versature will always inform you when there are infrastructure changes.
My business doesn’t use traffic shaping or firewalls – There is nothing you need to do! The changeover will not affect you whatsoever. Consider reaching out to our Support team or your Customer Success Manager to learn more about why traffic shaping is important, and if your business should upgrade your routers.

What do you need to do?

If your firewall or router does not allow you to input fully qualified domain names, use the IP addresses these hostnames resolve to, and add our new IP block

Resources to help you implement this change:

Optimization Guide for Enterprise Networks
Prioritizing Voice Traffic Over WAN with SonicWALL Firewalls
Configuring Netgear Routers: N600, N750, WNDR3400v3, WNDR4300
What is Traffic Shaping, and do I need it?

Versature’s Technical Support team is here to help! For immediate assistance, you can contact our Technical Support Team by dialing 611 from your Versature device or by calling 1-877-498-3772 and choosing option #3. Emails will be responded to within 1 business day and can be sent to support@versature.com.

About Sara Mosher

Sara Mosher is Versature's first ever Technical Writer. When she's not coming up with creative pieces to help Versature clients get the most value out of their phone solution, she loves attending live music concerts and writing flash fiction.