Introducing Versature Insights

Many times we think of a phone on a desk, conference phone, or mobile device as a simple tool for communication. It’s a way to connect with others, whether it be your prospects, partners, customers, team members, or your community.

But wait there’s more! Just kidding… but not really. Data about every conversation and interaction provides unique and actionable insights into the operations of the business, customer experience, and employee performance.

But how do you leverage that data in a way that is meaningful to your team and customers to make business decisions that will positively impact your business?

Action, Value, and Results!

Call data is an untapped resource for companies to discover business trends, improve the caller experience, develop more meaningful customer relationships, and increase the performance of their agents. Data can contribute to a positive corporate culture of the organization to increase transparency and gamify performance to make work fun!

This is why we have launched Versature Insights. Insights is a full suite of tools that enable our customers to take action, deliver value and reap the rewards in the positive business results.

The first release of Versature Insights delivers:

Performance Wallboards

Create a culture of high performance
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Call Centre Web Header

Improve relationships with customers
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Long-Term Call Recording Storage

Securely store audio records of conversations
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Google Sheets™ Add-On

Analyze your call data, your way
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Book your product tour of Versature Insights with one of our experts today!

SEE INSIGHTS IN ACTION

*Long Term Call Recording is available at an additional fee for Essential, Professional, and Enterprise Versature plans.

About Anastasia Valentine

Anastasia Valentine is the Chief Marketing Officer at Versature leading the marketing and sales organizations. She is an award-winning product strategist and brings a wealth of experience to the Versature team. Anastasia has a solid track record of over 20 years of experience bringing products to market from idea through to commercialization globally. Anastasia has held leadership, technical and marketing roles organizations such as Sandbox, Cognos, IBM, Jetform/Adobe and with technology startup companies. She leads the multi-disciplined marketing and sales development teams at Versature using a customer-centric and data-driven approach to provide long-term strategic vision and day to day tactical direction. Anastasia is a strong advocate for women in STEM and regular keynote speaker at industry conferences.