e-djuster is the only company in the Canadian personal property insurance industry able to provide complete solutions for all types and sizes of content claims, for the post-loss processing of both residential and commercial losses and damages.
Goal – Cost Reduction
Reduce costs related to business phone system; provide a single point of contact for customers, partners, and staff; consolidate billing, simplify bill review and payment.
Situation – Dispersed Staff, Costly and Non-User-Friendly System
e-djuster provides contents-claims handling services for the Canadian property insurance industry. Of e-djuster’s 60 employees, only 13 are located in a traditional office space, while 47 claims personnel work from home offices throughout Canada. e-djuster needed a business phone system that would help to unify the company’s communications and reduce the costs of individual phone lines spread across the country. Mark Rollins, VP of Technology Development, recalls, “We had grown organically over the years but continued to deal with new employee phone set-up in the same way we always had. We had reached a point where that approach was too costly and inconvenient.”
Solutions & Results – Post Versature Business Phone System Implementation
Choosing the Versature Hosted PBX for their business phone system provider has enabled e-djuster to offer a more unified client service experience through a single 1-800 number to reach any employee. Mobile staff and remote workers use softphones to make and receive calls from any Internet connection and their laptop. And, employees are able to quickly reach each other through simple extension-to-extension dialling, no matter their location.
The company has reduced its phone service costs (phone lines, long-distance charges, and toll-free number rental) by $5,000 per month and is saving time as well. Mark Rollins, adds, “Reviewing long-distance usage is so easy now with one bill and detailed reporting. And we don’t have to deal with Bell or other regional service providers when we add or remove an employee.” The company has taken advantage of a number of special features as well, such as Versature conference services. “People find the conference services very easy to use – you just dial four digits to get into conference plus a four-digit pin. It’s very convenient.”
“With Versature, we have reduced our monthly business phone system costs by 40% in addition to administrative savings related to consolidated billing and the new automated attendant. Also, the value of a single phone number for our customers to reach anyone here is a big improvement to client communication, brand and identity.”