What if you could leverage call data for your organization, departments and call centres to integrate with operational systems? Have you ever explored the power of mashing up insights from call data records with systems like CRMs, applicant tracking systems, help desk ticketing systems or even dashboard tools?
I had the opportunity to interview our lead developer, David Ward to talk about the art of the possible when it comes to combining the value of off the shelf or custom products with Versature call data.
Companies use Versature call data for a variety of applications including:
- Workforce planning
- Calculating marketing ROI
- Monitoring call centre performance
- Tracking call communications
- Analyzing sentiment
- Voice-based contract signature
Using the Versature Developer Portal our dev community get access to:
- Easy to use code snippets
- Best practices
- API calls
- Authentication methods
- Credential management
Visit the Versature Developer Portal to get started.