Client Case Study: RE/MAX CORE
Strategically located minutes from downtown Ottawa, RE/MAX CORE is a full service brokerage offering a number of benefits to buyers, sellers, and agents in the real estate industry. RE/MAX CORE leverages cutting edge technology, innovative amenities, and training with top producers to contribute to outstanding agent success.
Streamline the appointment setting process to deliver a better user experience for staff and clients alike.
Serving the needs of over 140 real estate agents and their clients, RE/MAX CORE is a bustling hub of activity. Managing listings, booking showings, and staying ahead of client needs keep staff busy on the phones all day with as many as 10 calls being required to book and confirm a single appointment with all vested parties. RE/MAX CORE needed a way to streamline the appointment setting process and were optimistic about finding a solution that worked with the LoneWolf real estate brokerage CRM where contact phone numbers and appointment details were stored.
After assessing the unique requirements of the brokerage, Versature was able to adapt the functionality of the Versature Google Chrome Click-to-Dial web extension to be compatible with the LoneWolf CRM and meet the needs of agents and office administrators. With the integrated click-to-dial functionality available from within LoneWolf CRM, staff are able to click and connect with stakeholders in seconds. That means no more 10 digit dialing, mis-dialed phone numbers, or wasted time.
The Versature customer success team worked with RE/MAX CORE to incorporate the unique communications requirements of the brokerage into the solution. This included planning a strategic call flow and incoming call prioritization methods to ensure buyers, sellers, and clients are prioritized above other incoming call traffic to reduce the wait time to reach a live agent.
“As a leading real estate brokerage our staff are constantly coordinating appointments between buyers, sellers, tenants, and other offices. Using the Versature Click-to-Dial Extension within the LoneWolf CRM, we simply click, call, and connect to provide the best possible experience for our clients.” – Paola Pimentel, Agent Services, RE/MAX CORE
Download the Story
Download the RE/MAX CORE one-page PDF case study for use in your business VoIP evaluation process! Looking for more information on the Click-to-Dial extension or any of our other cloud integrations? Visit our integrations page.