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Click, Call, Connect! Real Estate Brokerage Ups Productivity with Click-to-Dial App

Client Case Study: RE/MAX CORE

Company

Strategically located minutes from downtown Ottawa, RE/MAX CORE is a full service brokerage offering a number of benefits to buyers, sellers, and agents in the real estate industry. RE/MAX CORE leverages cutting edge technology, innovative amenities, and training with top producers to contribute to outstanding agent success.

RE/MAX CORE Real Estate Logo

Goal

Streamline the appointment setting process to deliver a better user experience for staff and clients alike.

Situation

Serving the needs of over 140 real estate agents and their clients, RE/MAX CORE is a bustling hub of activity. Managing listings, booking showings, and staying ahead of client needs keep staff busy on the phones all day with as many as 10 calls being required to book and confirm a single appointment with all vested parties. RE/MAX CORE needed a way to streamline the appointment setting process and were optimistic about finding a solution that worked with the LoneWolf real estate brokerage CRM where contact phone numbers and appointment details were stored.

Solution

After assessing the unique requirements of the brokerage, Versature was able to adapt the functionality of the Versature Google Chrome Click-to-Dial web extension to be compatible with the LoneWolf CRM and meet the needs of agents and office administrators. With the integrated click-to-dial functionality available from within LoneWolf CRM, staff are able to click and connect with stakeholders in seconds. That means no more 10 digit dialing, mis-dialed phone numbers, or wasted time.

The Versature customer success team worked with RE/MAX CORE to incorporate the unique communications requirements of the brokerage into the solution. This included planning a strategic call flow and incoming call prioritization methods to ensure buyers, sellers, and clients are prioritized above other incoming call traffic to reduce the wait time to reach a live agent.

As a leading real estate brokerage our staff are constantly coordinating appointments between buyers, sellers, tenants, and other offices. Using the Versature Click-to-Dial Extension within the LoneWolf CRM, we simply click, call, and connect to provide the best possible experience for our clients.” – Paola Pimentel, Agent Services, RE/MAX CORE

Download the Story

Download the RE/MAX CORE one-page PDF case study for use in your business VoIP evaluation process! Looking for more information on the Click-to-Dial extension or any of our other cloud integrations? Visit our integrations page.

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About Sarah Dingman

Sarah Dingman serves as Versature's Senior Marketing Specialist, putting her experience in content marketing and digital strategy to work in a fast-paced tech environment. Sarah has 6+ years experience working in marketing, specifically within the tech industry, and is passionate about advancements in her field as well as her volunteer roles in the nonprofit sector, such as her position with LiveWorkPlay.