Client Case Study: CareWorx
CareWorx is a top 100 global managed service provider (MSP) and the market-leader in technology solutions for senior care. The CareWorx Managed IT division provides organizations with a complete platform to deliver 24×7 service desk, IT service management, IT automation, security, and self-service to end-users. CareWorx helps customers assess their existing infrastructure, deploy new solutions, and manage technology on an ongoing basis.
Careworx anticipated a period of rapid growth and began looking for a phone system that would easily scale as the business grows.
Before Versature, CareWorx had four different phone systems that were not integrated across their multiple locations. Three of these systems were ageing on-premise PBX systems. The license, maintenance, and support fees for these ageing systems was starting become unreasonable, and when prolonged outages started occurring, CareWorx found the need to consolidate, simplify, and look for a reliable phone service provider.
CareWorx did their research and decided to migrate to a VoIP-based phone service. The CareWorx team established that reliability and support were of paramount importance to the success of their business and began having conversations with colleagues who recommended Versature. After reviewing various vendors, CareWorx chose Versature as their new business phone provider.
SOLUTION & RESULTS
Downtime means dissatisfied customers, so the transition to Versature needed to happen quickly. The Versature and CareWorx teams worked together to plan the complex migration. Versature assigned a dedicated Enterprise Client Manager, and partnered with CareWorx to manage the migration which was carried out seamlessly and on time.
A year later, CareWorx is incredibly happy with the sound quality of their phones, reliability of the service, Versature’s award-winning Technical Support team, and the ease of management of their system.
“I’ve been involved in many different phone system migrations over the past 15 years, and this was easily the most slick experience. We’ve conferenced with Venezuela, China, and Argentina, and didn’t have a single challenge. The Versature phone service is rock-solid.”
Gregory Bushell | Technology Operations Manager | CareWorx
Download the Story
Download the CareWorx one-page PDF case study for use in your business VoIP evaluation process!