Help get customers set up with Versature

Join our Onboarding Team as an Implementation Specialist!


IMMEDIATE OPENING: We are looking to fill this vacancy by the end of October. Apply today before all positions have been filled!

About the Job

Versature is Canada’s leading cloud-based business phone service, providing top-of-the-line phones and support to clients from coast to coast. Backed by one of the largest global telecommunications companies, IDT Corp (NYSE:IDT), Versature is experiencing an explosion of growth… and that’s where you come in!

As an Implementation Specialist, you will manage multiple projects to drive value for our new customers, helping to reaffirm their purchase decision and solidify our reputation as Canada’s #1 Business VoIP Provider. You will guide customers through various milestones on their journey to being fully implemented and self-sufficient. Every day will be different; providing challenges and learning opportunities in an extremely rewarding environment. This experience is great for new or recent graduates, those who are curious about technology and current business solutions.

What we’re looking for

  • Organizational skills. Join us in managing the ebbs and flows of customer implementations. You’ll use cloud-based tools like Salesforce, internal processes, and your own organizational skills to ensure no customer is left behind.
  • Business curiosity. Understanding your customer’s business is key if you plan on helping them.
  • Product expertise. New customers have lots of questions. They’ll rely on you to guide their team and recommend solutions that fit their needs.
  • Excellent communication skills. When dealing exclusively with new customers, it’s crucial that they understand all written and verbal communication.
  • Genuine desire to help customers. Relationship building is a key component of this role. Implementation of a new phone solution may seem stressful for customers. Your job is to make the transition to Versature seamless and enjoyable.

What the role has to offer

  • Career growth opportunities. Implementation Specialists develop a diverse skill set that includes project and customer relationship management, both of which are highly valued in the SaaS industry.
  • Opportunity to work with Canadian businesses while being a part of a global company.
  • Skill development and mentorship. You will learn how to manage multiple projects and how to provide an exceptional customer experience in an environment that is high-performing and nurturing.
  • Latest and greatest technology. Not only will you become a Versature expert, but you will also become well-versed in a variety of industry-leading SaaS tools.
  • A ‘no silo’ approach to team collaboration. You’ll work with high-performing members from every department in the organization to achieve our transparent team objectives.
  • A voice. You’ll be relied upon to provide your valuable input into how we can operate more efficiently and drive change in the Onboarding department.

What Versature has to offer

  • Competitive compensation and vacation package
  • Industry-leading SaaS tools (Salesforce, Slack, Asana, Zuora)
  • Annual Health and Wellness benefits
  • Optional insurance
  • A modern office (stand-up desks, collaborative rooms, green/outdoor space)
  • A no-stigma approach to mental health and well being
  • Office dogs!
  • A work hard/play hard mentality (foosball, volleyball, hockey, yoga, beer o’clock, BBQs)

Versature is committed to creating an inclusive environment where all employees and clients feel like they belong. We encourage applicants with a wide range of abilities and we provide an accessible candidate experience. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Apply today

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