Come disrupt an industry with us!

Versature is re-imagining and re-engineering phone service for small business. We are solving real business problems, empowering companies with innovative communication solutions and giving business owners insight into the day-to-day running of their business.

Think you have the creativity and imagination to help us to achieve our goal? We're looking for the best and the brightest, and would welcome seeing your resume even if the "dream job" that you envision isn't listed here. Could be we're looking for what your intelligence and experience can bring to our team, rather than looking to fill a position. As you can probably tell, we're small and nimble and don't do things like other companies.

Current Job Openings:

SYSTEM SUPPORT SPECIALIST

An established technology firm, Versature, supports small and medium size corporate users and networks over the phone and when necessary in person.



Location: Ottawa Head Office

Job Description: 
As a member of a growing support team you provide pro-active and re-active remote support to corporate customers while maintaining and administering their networks and technology infrastructure including workstations, servers, backups, network components and VoIP phones. Versature offers a unique small team environment with opportunities for career growth and continuous learning.

 

The ideal candidate has helpdesk/call centre experience or equivalent post secondary education and an interest in providing top-notch customer service through technical abilities and dedication to our customers. 

System Support Specialists are normally available during business hours, but occasional weekend or evening work may be required for emergency or after hours maintenance.

You are expected to:


  • Provide a professional, prompt and high level of technical support, maintaining exceptional customer satisfaction on all issues.
  • Update customer accounts in the system with details of the problem reported, resolution and associated timelines.
  • Conduct follow up calls to customers on outstanding issues, ensuring satisfaction and problem resolution.

  • Recommend usage of other Versature services.
  • Document all actions taken throughout the resolution process.
  • Escalate customer inquiries to other departments and managers as required to ensure problem resolution in a timely manner.
  • Respond to customer inquiries via email or other written forms.
  • Maintain strong cross-functional relationships throughout the organization to maximize customer satisfaction.



Non-Technical Skills:


  • Demonstrated customer service and communications skills.

  • Ability to organize and prioritize multiple contacts and tasks.
  • Written and verbal communications skills.
  • Primarily english speaking clients but bilingual language skills are considered an asset.



Technical Skills:

  • 1-5 years of Technical Support, Help Desk, Customer Service experience or equivalent post secondary education and designations (MCSE, MCP).

  • Advanced knowledge of PCs including hardware, installations, troubleshooting, malware, etc.

  • Advanced knowledge (including maintenance and troubleshooting) of Windows XP/Vista/7.
  • Working knowledge of TCP/IP, network and LAN concepts.
  • Working knowledge of broadband connectivity (DSL, Cable internet).
  • Working knowledge of other operating systems including Mac OS, Linux or Solaris considered an asset.

  • Knowledge of Windows server products including Microsoft Exchange and Active Directory considered an asset.

  • Knowledge or experience with Voice over IP (VoIP) or Hosted PBX products considered an asset.



Remuneration:
$35,000 - $40,000 depending on education and experience.



TO APPLY FOR THIS POSITION, PLEASE SEND YOUR RESUME AND COVER LETTER TO This e-mail address is being protected from spambots. You need JavaScript enabled to view it . NO PHONE CALLS OR FAXES PLEASE.